OV9

Every time an online order is being delivered by them, I pray to the Gods of parcel delivery to be kind in the hope that the goods will arrive this time.

It is almost as if changing the name did nothing for fixing the fundamental problems with the service. Having said that our local delivery person is excellent.

Yep, no probs with our guy too

The main part of my job is managing b2c logistics and we have a standing rule that we don’t work with Hermes

ZedLeg wrote: Sat Jul 23, 2022 1:32 pm The main part of my job is managing b2c logistics and we have a standing rule that we don’t work with Hermes

That's a wise policy. It must be a good gig working for Hermes because of the amount of products you can nick and then flip on eBay all you need is a pair of Air Max per shift and you'll double your wages.

Worst.

Couriers.

Ever.

I'll actively avoid buying something from a company if they use Hermes/Evri but often its not until they send the item that you realise...

Other couriers are available;

When I first started speaking to DPD about working together they wanted to send me a parcel with some info packs and stuff in it so I gave them my address. It arrived like 4 days late because the driver kept trying to deliver it to the wrong house

We've got it
23:32 - Tue Oct 04

We're processing your parcel at our hub
On its way

13:45 - Wed Oct 05
Your parcel is at the delivery depot and we'll let you know when it's out for delivery

14:00 - Wed Oct 05
We're sorry, your parcel has been delayed. We'll update tracking as soon as your parcel is out for delivery

01:55 - Thu Oct 06
Your parcel is at the delivery depot and we'll let you know when it's out for delivery

Out for delivery
09:23 - Thu Oct 06
Your parcel is on its way to you today

11:15 - Thu Oct 06
Your local courier will deliver your parcel between 11:30 and 13:30 today

17:41 - Thu Oct 06
We're sorry we've had to reschedule your delivery. Your local courier will now deliver between 17:00 and 19:00 today

Update on your parcel
17:56 - Thu Oct 06
We tried to deliver your parcel today but you weren't in or there was no safe place to leave it. We'll try again on the next working day.


and nothing since. Bloody outstanding !

I ordered some parts for our cat's drinking fountain which were delivered by Evri.

Parcel disappeared for around 4 days, never bothered complaining to Evri but complained to the company who shipped it. The parcel arrived at about 7 pm the same day

Mine has now landed - the address was on The Strand in London so figure they couldnt park their Micra nearby easily

Ordered a battery from Tayna on Wednesday hoping for it to be delivered yesterday. NOPE.

Delivery is (actually around now) which is annoying as I wanted to pop out for lunch and see someone.

Think I've been spoiled by Amazon lately

(edit - to be fair it was 1730 on Weds I ordered it so I guess I cocked myself over with that one)

I ordered a door handle trim from eBay 2 months ago and the seller used Evri. Looks like Evri don’t know where it is but they still have it however the seller refunded me and told me that I will probably receive it but just have to wait a few more months

Not just evri

My stereo purchase was collected by the courier in Germany on 19th September, exported on 21st September, but still not showing as arriving in the country.

Cheers parcelforce

They are all a shambles at the moment.

Treated my wife to a pair of Crocs for her birthday tomorrow, UPS notification saying that they were going to be delivered yesterday by 8 but no show, now its showing monday

Not to mention that most websites are mentioning the Royal Mail strikes this month. I think they're barely working during November.

Evri update on a parcel that was sent to me on 16/9

Today is a terrible day for couriers. Amazon have claimed they handed my parcels to me when I wasn't home and InPost have now delivered some children's clothing instead of a Zoom PodTrak. It really is a race to the bottom <sigh>.

Gavster wrote: Sat Oct 22, 2022 1:23 pm Today is a terrible day for couriers. Amazon have claimed they handed my parcels to me when I wasn't home and InPost have now delivered some children's clothing instead of a Zoom PodTrak. It really is a race to the bottom <sigh>.

You’d think with all royal mails strike action stuff ongoing they’d all step up to try and woo people away from rm and parcelforce. But no, still as useless as ever