There's at least one drink in a round, one food order between friends which is wrong and needs to be sent back, a ticket that's not turned up in the post despite inputting the correct quantity, a delivery that's not right and requires returning, when putting a decent sized job out a builder/group of people (builders, tradespeople, whoever) who all seem to fail at a simple phone call - there's usually at least one who gets back to you! - a simple purchase from a shop. And it results in the same negative response of "can't possibly be us, we only go off the order" even when you have written confirmation from them (website, quote, whatever) that you've checked and confirmed you aren't going bat shit crazy. Then comes the "well we'll completely fail at fixing this and we'll make you, the customer feel bad about it" part.
It seems I can't get furniture delivered on a pre-booked day, parcels delivered when they say they will because they 'got lost' for a fortnight/claim for missing item which takes ages to resolve, internet orders correct, a car dealer** to carry out a simple task such as a service, a builder to actually come and start the work they say they will despite them quoting and having got the materials in to do the job (they even turned up outside the house in their van and sat there one day before driving off) despite the promise of unlimited bacon butties and cups of tea plus paying in cash***
*My local seems competent at getting food and drink orders correct, they're superb in there really, but this appears to be impossible for other folk.
**Already expecting bad, incompetent levels of service but needs must for a warranty, but this is a new low
***Never expected much but to actually turn up and then not start is a new one to me
and they’re supposed to be the decent ones!
