Lego

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Alex_
Posts: 223
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Re: Lego

Post by Alex_ » Tue Aug 06, 2019 7:53 am

Jobbo wrote:
Sun Aug 04, 2019 9:24 pm
Image
Cheers for the heads up, got it while I was in town yesterday. The whole printing off voucher to get discount in-store is just silly and unnecessary, the old system was perfectly fine.
M235i

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Jobbo
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Re: Lego

Post by Jobbo » Tue Aug 06, 2019 7:59 am

I bought mine from the Legoland Discovery Centre in Birmingham; since they're Merlin rather than Lego owned (though Lego have bought Merlin, so expect that to become an irrelevant distinction) they can't access the VIP points so they just give you a 5% discount if you show proof you're a VIP; an e-mail will do.

Haven't yet used the VIP points under the new system but it does look a faff. However, being able to just tell them my e-mail address in a Lego Store on the other side of the world and get $10 off seemed pretty insecure before!

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Ascender
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Re: Lego

Post by Ascender » Tue Aug 06, 2019 3:41 pm

95% of the Stranger Things set done and..... a single missing brick.

Arse!

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Alex_
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Re: Lego

Post by Alex_ » Wed Aug 07, 2019 7:54 am

Ascender wrote:
Tue Aug 06, 2019 3:41 pm
95% of the Stranger Things set done and..... a single missing brick.

Arse!
Barry or/and Simon will correct me but I think you can ask Lego to send you missing parts (even though it might have been your own fault :oops: ). The Stranger Things set is cracking, need to find time to build it.
M235i

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Jobbo
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Re: Lego

Post by Jobbo » Wed Aug 07, 2019 9:32 am

Lego are apparently very good indeed at sending out missing parts. I have never tried it; I've never actually had a missing part. The few times I've thought I had, I went back through the instructions and realised I'd built it incorrectly (quite easy to check this now you have the parts box for each step in pretty much every set's instructions).

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jamcg
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Re: Lego

Post by jamcg » Wed Aug 07, 2019 12:19 pm

I was missing a piece on the technic ocean explorer set, I just filled in a form on the Lego website of what I wanted and it came in the post free of charge

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ShockDiamonds
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Re: Lego

Post by ShockDiamonds » Wed Aug 07, 2019 12:27 pm

jamcg wrote:
Wed Aug 07, 2019 12:19 pm
I was missing a piece on the technic ocean explorer set, I just filled in a form on the Lego website of what I wanted and it came in the post free of charge
This.

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Barry
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Joined: Fri Apr 13, 2018 12:59 pm

Re: Lego

Post by Barry » Wed Aug 07, 2019 5:44 pm

Indeed, they take it quite seriously if parts are missing by all accounts. It's called "customer service" or something. I can't recall having a part genuinely missing, like Jobbo said, it's usually a mis-build earlier on.

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dinny_g
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Re: Lego

Post by dinny_g » Thu Aug 08, 2019 11:14 am

Always worth contacting customer service in these circumstances. You'd be surprised how far some are willing to go to help / gain positive Social Media coverage / avoid negative Social Media coverage etc

I lost a small Plastic Clip on my 15 year old Toro Lawnmower which meant you couldn't lift the front (Turning at the end of each run) without having to re-attach the wheels. I e-mailed Toro in the States, just to see if anything could be done. The very nice admin responded and ask for my name and address and 2 weeks later, an entire new Front Wheel Assembly arrived.
JLv3.0 wrote:
Thu Jun 21, 2018 4:26 pm
I say this rarely Dave, but listen to Dinny because he's right.

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ShockDiamonds
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Re: Lego

Post by ShockDiamonds » Mon Aug 19, 2019 12:47 pm

Looking forward to that Land Rover Technic set. That's Christmas sorted.

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