Just looked and didn't realise that the N63 was still going in these. That may explain itSwervin_Mervin wrote: Mon Oct 30, 2023 1:05 pm Do they still have valley pipes these days? Could be that if not HG. Not sure how that tallies with the oil usage though.
From what I understand the N63 has myriad leaking issues.@MikeHuntMikeHunt wrote: Mon Oct 30, 2023 12:04 pm Took the 550i for an inspection this morning, they have looked at it and it seems that the coolant is leaking internally. It's a new one for me, never heard that before and doesn't sound good. The engine needs to be stripped down, this could take until Wednesday.
They cant promise me a courtesy car until parts are ordered, they also indicated that the fix could require parts that could take some time to be delivered. Doesn't seem right to me and not a great customer experience.
The car was a keeper, after sitting in a G60 520i today, even more so. However, Ive already found myself on auto trader, looking at replacements.
Just out of interest Scott, why ask for recovery?scotta wrote: Mon Oct 30, 2023 4:33 pm@MikeHuntMikeHunt wrote: Mon Oct 30, 2023 12:04 pm Took the 550i for an inspection this morning, they have looked at it and it seems that the coolant is leaking internally. It's a new one for me, never heard that before and doesn't sound good. The engine needs to be stripped down, this could take until Wednesday.
They cant promise me a courtesy car until parts are ordered, they also indicated that the fix could require parts that could take some time to be delivered. Doesn't seem right to me and not a great customer experience.
The car was a keeper, after sitting in a G60 520i today, even more so. However, Ive already found myself on auto trader, looking at replacements.
you need to play the game on this one. call BMW Assist / BMW UK. Tell them the dealership says the car is using coolant internally. tell them you want the car recovered. Tell them you need a hire car. This is EXACTLY what i did with the X5 saga. Ended up in a hire car for 8 weeks. -
BMW UK - 0370 5050 160
Customer.service@bmw.co.uk
If you ask for recovery that will trigger the hire car through BMW assist.MikeHunt wrote: Mon Oct 30, 2023 5:50 pmJust out of interest Scott, why ask for recovery?scotta wrote: Mon Oct 30, 2023 4:33 pm@MikeHuntMikeHunt wrote: Mon Oct 30, 2023 12:04 pm Took the 550i for an inspection this morning, they have looked at it and it seems that the coolant is leaking internally. It's a new one for me, never heard that before and doesn't sound good. The engine needs to be stripped down, this could take until Wednesday.
They cant promise me a courtesy car until parts are ordered, they also indicated that the fix could require parts that could take some time to be delivered. Doesn't seem right to me and not a great customer experience.
The car was a keeper, after sitting in a G60 520i today, even more so. However, Ive already found myself on auto trader, looking at replacements.
you need to play the game on this one. call BMW Assist / BMW UK. Tell them the dealership says the car is using coolant internally. tell them you want the car recovered. Tell them you need a hire car. This is EXACTLY what i did with the X5 saga. Ended up in a hire car for 8 weeks. -
BMW UK - 0370 5050 160
Customer.service@bmw.co.uk
I will give that a try this morning, the car is already in a garage but worth trying.scotta wrote: Mon Oct 30, 2023 8:56 pm If you ask for recovery that will trigger the hire car through BMW assist.
You were behind me on the A143 this morning, on the stretch before Wortham where we got baulked by that massive agri vehicle. Compact looks mighty fine looming in the RVM!
Phone BMW UK in that case. Tell them the car is not drivable and you have no courtesy car. IMO its not acceptable to have a brand new car in the garage for a warranty fault without a loaner. Especially if its a £60k car.
Had a moan, they have "found" a car and delivering it to my house laster today.scotta wrote: Tue Oct 31, 2023 12:03 pmPhone BMW UK in that case. Tell them the car is not drivable and you have no courtesy car. IMO its not acceptable to have a brand new car in the garage for a warranty fault without a loaner. Especially if its a £60k car.
Cheers! Took me a minute to work out who you might have beentim wrote: Tue Oct 31, 2023 8:20 amYou were behind me on the A143 this morning, on the stretch before Wortham where we got baulked by that massive agri vehicle. Compact looks mighty fine looming in the RVM!
What did you drive to Bournemouth (cheese or services thread)?
It was a hire car, I basically live off them now. In this case a 23 plate BMW 118i M which was nice on the inside but not particularly attractive on the outside. Managed to return it without kerbing the rims which was a major win.
I assume you have a charger for the bus but did they even ask before giving you that ? lolMikeHunt wrote: Wed Nov 01, 2023 11:36 am BMW finally dropped off a loaner car! It's electric, but at least it's better than walking. If anyone else ever has a similar problem, be sure to contact BMW Assist rather than booking the car into a local garage as they'll book it into a garage and find you a replacement car.
From what I've heard, it could take weeks or even months to fix my car. Sadly I'm already thinking about what to replace it with.
