Your fleet running reports

[Sundayjumper]

I’m sure you can edge him

Big Mouth S05E01

Attempting to take his mind off of Lola, Jay decides to attempt No Nut November, with Andrew, Jessi and Nick all joining in a competition to see who makes it. Unable to stop Andrew from feeling horny, Maury teaches him about the practice of Edging. At Nick's house the trio attempt to watch the film Doubt in an effort to not be aroused, only for Andrew to lose control while practicing edging, resulting in ejaculating in his pants in front of Nick's family.

[GG.]

Headlights have been replaced on the 991 and squeaky pan roof fixed (apparently). They've also said they would replace the broken illuminated sills which is a bonus (as they're £900 for the pair + fitting). They only have one in stock and have to order the other from Germany so looks like I'll have to take it back again later in the year to have that done.

So - today was a clusterfuck of the highest order...

I called Porsche Guildford on Thursday to say I needed the car back today as I wouldn't be able to get down there again until mid September. I then called on Friday and said that despite noting a pick up time of 9.30am I may be there earlier. They said no problem - we're open from 8...

So I arrived at 9.15... no car on site. Ok, sit down, cool our heels despite we're supposed to be at Bicester ASAP. The car then gets brought round... "is there anything to pay". No, nothing, Sir. OK well there should be as I asked for the rear wiper to be replaced (headlights had already been paid for). Has that been done? Err, no.

So the guy from parts faffs around for 5 minutes finding a wiper then we venture out to the car. OK... so it hasn't been washed. Not ideal as it was filthy when I brought it in. Anyway - are the old lights in the front boot? Proceed to open boot - no nothing in there. Then see the massive cardboard boxes the new lights came in wedged inside the car...

Basically it all goes downhill from there - not only is the outside filthy but but the area surrounding the sunroof is covered in whatever grease they've used to cure the squeaking and the interior clearly hadn't been covered whilst they did that as the inside is covered in grease and water spots all over the seats, dashboard and doors. The cardboard boxes they've shoved in have also marked the seats all over - both depression marks and scuffs. Absolutely fucking speechless. Needless to say I went absolutely ballistic and pointed out they'll be replacing most of the fucking interior unless they can get all the marks out. To be resolved next week but they looked suitably chastened.

[Mito Man]

Fucking hell that's awful. Some people have no pride.

[Jobbo]

That is not how you should collect it from the dealership. Blimey. Had you already taken ownership or was this supposed to be the collection? I’m not sure I have read everything.

[Sundayjumper]

Collected previously, IIRC this was remedial work, that is generating additional remedial work.

I guess having sold GG one car, they actively don't want any future custom from him ?

[GG.]

@Jobbo No it's mine and paid for. It was going back to have the headlights replaced that I got a contribution to as part of the deal (they all seem to craze and delaminate after a period of time).

Just staggering really. It needs to go back again as they're replacing the illuminated sills that didn't work under warranty. One has been done with the other on order from Germany.

I'll be making clear that all the marks on the interior need to be rectified when it goes back in - either with repairs or new seats/trim/whatever is needed to fix the marks + the tech that was working on the car is under no circumstances to go anywhere near it again.

[GG.]

Collected previously, IIRC this was remedial work, that is generating additional remedial work.

I guess having sold GG one car, they actively don't want any future custom from him ?

I've already got a PX price on the RR from the guy I've dealt with in sales re a Cayenne purchase so there's clearly further business to be had and everything up to now was 100% amicable and the original collection was professional in every respect and akin to a new car handover.

I'd chalk it down to disorganisation and stupidty rather than anything else but could be v expensive for them depending on how easy the marks are to deal with. I'd imagine a new front seat would be £2-3,000 upwards for example.

The only solace I can take is there was one noticable scratch on the leather on the passenger seat originally which they completely fixed so I'm hopefully this can be dealt with by the firm they use for detailing, etc. without anything too invasive.

[McSwede]

That's appalling. Hope they make amends!

[Matty]

That's shocking. They let the work experience kid have a go at that? The grease marks are bad enough, but the actual indents/damage isn't going to be easy for them to fix without replacing.

This is why I never use dealers.... there's just no ownership/responsibility/concern over quality of work for so many of them.

[GG.]

Yes agree - I normally stay away from dealers as
they inevitably start cutting corners and rely on a pool of NVQ kids to cut costs. 9e were by far the most professional outfit I’ve used (picking up on errors Parr made and they have a race team…)

Annoyingly this has 8 years of main dealer service stamps so there’s a strong urge on my part to keep that up - more OCD than anything else.

Interestingly the Porsche leather is super soft - it marks up so easily but the marks on the passenger seat are less noticeable after 12 hours or so. The scuffs on the rear seat clearly will need some intervention to fix…

[IanF]

@GG. that’s appalling. When I asked Richard Tipper for leather repair advice, he recommended* https://www.leatherrepaircompany.com/ Another avenue if Porsche Guildford fail to rectify quickly enough. (Or you want it done asap and bill Porsche)

(*Well, he did after a nudge from Mik )

[V8Granite]

That’s an absolute retard who has shoved those boxes in and damaged the leather.

I’m not at the stage of wanting blame culture but id want more in the deal than just a repair as that’s wilful damage and a total lack of care in every respect.

Dave!

[GG.]

As long as they remedy the damage it I'm not so bothered about extras on top but you'd think they'd volunteer that as an apology. I've emailed them today to make clear that they need to take all steps necessary to fix it - we'll see where we get to.

Having a Porsche warranty I'm stuck with using a main dealer for work anyway. I could move it to Reading (Porsche GB HQ) or a London dealership but no guarantee anything will be different there. Ironically given this incident you'd expect they would take better care going forward which may mean it is worth leaving it with them for servicing. Anyway I don't really have to think about that (barring any unforeseen issues) for a while after these initial bits and pieces are dealt with.

[DeskJockey]

As long as they remedy the damage it I'm not so bothered about extras on top but you'd think they'd volunteer that as an apology. I've emailed them today to make clear that they need to take all steps necessary to fix it - we'll see where we get to.

Having a Porsche warranty I'm stuck with using a main dealer for work anyway. I could move it to Reading (Porsche GB HQ) or a London dealership but no guarantee anything will be different there. Ironically given this incident you'd expect they would take better care going forward which may mean it is worth leaving it with them for servicing. Anyway I don't really have to think about that (barring any unforeseen issues) for a while after these initial bits and pieces are dealt with.

I've got Porsche Centre South London a few miles away. Can't comment on the quality of their work, but I'll tempt you with hot drinks and baked goods.

[Broccers]

Embarrassing for a main dealer that is.

I got the boxster serviced the other week at a specialist - told me a time theyd be doing it in the afternoon, arrived and waited as they did it. Minor service with minor fuss @ £234.00

I'd stay away from them and find a specialist that wont rob you for a shit job.

[mik]

Having a Porsche warranty I'm stuck with using a main dealer for work anyway.

I don't think they can decline warranty shizzle if its been looked after by someone else (preferably a reputable indie, and you need to be able to demonstrate they've used OEM parts).

[GG.]

Having a Porsche warranty I'm stuck with using a main dealer for work anyway.

I don't think they can decline warranty shizzle if its been looked after by someone else (preferably a reputable indie, and you need to be able to demonstrate they've used OEM parts).

I think that's overriding legislation/EU regulations that potentially apply only for OEM warranty from factory. For extended warranties my understanding is that it depends on the T's and C's as essentially an insurance product.

The Porsche extended warranty summary states that a claim would be invalid "if the defect results from"..."Service, repair or maintenance has previously been performed on the Vehicle by You or by a third party who is not an authorised Porsche Centre / Porsche Service Centre".

The syntax of that sentence is bad as highlighted in bold as the intro suggests just where the default is caused or result from and the bullet point that follows implies "has at any time". I'd need to dig out the full legal terms to bottom that out but I don't think it is a risk worth running really. The warranty has paid out £1,000 for the sills already and I imagine something else will probably pop up in the next 24 months.

[Carlos]

The BMW AUC Warranty is the same as well!

[GG.]

Interestingly I checked the full T's and C's posted online and that ambiguity I pointed out is there too! Pretty poor (or deliberate...)

Technically under common law there is a doctrine of "contra proferentem" which means the party proferring the terms (especially if a standard form contract) isn't allowed to use drafting ambiguity to the detriment of the weaker party but I think you'd end up on the wrong side of a cost-benefit equation trying to take them to court on that...

[mik]

Having a Porsche warranty I'm stuck with using a main dealer for work anyway.

I don't think they can decline warranty shizzle if its been looked after by someone else (preferably a reputable indie, and you need to be able to demonstrate they've used OEM parts).

I think that's overriding legislation/EU regulations that potentially apply only for OEM warranty from factory. For extended warranties my understanding is that it depends on the T's and C's as essentially an insurance product.

Interesting - hadn't realised that.