Yikes, that can't have been pleasant.
Wife mentioned that the Zoe had lost all connected services (live traffic, etc.) and I did notice that it wasn't connecting to the phone app either anymore. Thought I would figure it out today, how hard can it be, right?
Step 1: log into Renault's portal. Wrong password apparently (odd as I use a password manager), but manage to reset that and it allows me to log in. It then redirects me to an authentication portal asking for some information I don't have. Close the window, launch the portal again, log in and all is fine.
Step 2: Need the R-Link toolbox app to be able to update the SD-card in the car. Spend 40+ minutes finding out where to download that from. Finally found it on another Renault portal in the "help" section, very well hidden. Download and install.
Step 3: Get SD-card from car, plug into reader. App fails to recognise card. Remember that there's an SD-card reader in the laptop, plug it in, all updated it says.
Step 4: Launch Renault shop site, red warning that it cannot retrieve information about the car. List of contracts shows me that most are expired, but no option to renew or update. Great.
Step 5: WhatsApp with Renault support who says "can't do that online because..." (fair amount of chatter online about it, seems to be somewhat Brexit related). Advisor asks for VIN, apologises that I cannot fix it myself, and puts in a request for a free year's extension to all connected services, and sends me a link for an update to the TomTom software and maps.
So, should be back online later!
Galaxy update: right expansion tank magically appeared with my indie, so need to get it down to him to be fitted. Ford still scratching their heads about the parts number mix-up.