The ongoing X5 saga

[scotta]

It looks like it's had a set of tyres and when they balanced them they'd left the old weights on (or some other such ineptitude).

BMW (Arnold Clark) re-balanced them to fix the vibration...

You can balance a wheel on the machine 'til the cows come home, but if it's not circular it'll never drive right. You could balance an egg.

Im was meaning from the angle of there's a shitload of weights on there and the "Nah mate they are fine" attitude.

[integrale_evo]

It’s not so much the amount, especially with such big heavy wheels / tyres. More worrying is how scattered around the wheel they are. Instantly makes it look like whoever balanced them had absolutely no clue what they were doing! Either that or they’re a very odd shape.

I’d like to see them being spun on a balancer.

[Matty]

Scott's wheel balancer after a successful day at work.

[scotta]

It’s not so much the amount, especially with such big heavy wheels / tyres. More worrying is how scattered around the wheel they are. Instantly makes it look like whoever balanced them had absolutely no clue what they were doing! Either that or they’re a very odd shape.

I’d like to see them being spun on a balancer.

They’ve been balanced about four fucking times. Once by my mate who runs the local garage. Even after he balanced them it made no difference to the vibration.

[McSwede]

What a shambles!! Hope this gets sorted properly by BMW.

[V8Granite]

The father in laws Lexus had a vibration and I found metal transfer from the alloy wheels to the hub, right on the inside of the spigot which would be chucking the wheel off centre.

That was an IS250 with standard alloys.

If it’s the wheel or hubs etc then they will have the kit to clock the discs, hub face etc.

Dave!

[scotta]

Bit of progress. BMW have accepted that this is an actual fault and not a characteristic of the vehicle. There's now an argument on Which dealer pays for the repair. Was supposed to have a decision by Friday - Still waiting.

[jamcg]

Bit of progress. BMW have accepted that this is an actual fault and not a characteristic of the vehicle. There's now an argument on Which dealer pays for the repair. Was supposed to have a decision by Friday - Still waiting.

At least there’s a step in the correct direction

[nuttinnew]

What's the repair, sticking a new set of wheels on it? I imagine you'd want them to confirm that by trying another set first to make sure that's all it is before they slap another set and hand it back with something still amiss.

[scotta]

What's the repair, sticking a new set of wheels on it? I imagine you'd want them to confirm that by trying another set first to make sure that's all it is before they slap another set and hand it back with something still amiss.

Arnold Clark supposedly did that. Peter Vardy said they are all fucked. It’s in the hands of bmw now. I’ll be asking the question of what happens if we spend £3500 on new wheels and it’s still the same. Either way I’m fucking sick of it now.

ETA - Peter Vardy have two F15 X5’s in their used stock. I asked if they can swap wheels with one of those cars to check them. Computer says no apparently.

[nuttinnew]

I've got an odd sense of deja vu here, I don't know why Maybe it's the pish poor way it's being handled, people not caring...and then the follow-up customer satisfaction survey. I hope you manage to get some sort of peace with it.

[integrale_evo]

Seems mental that they’d want to get an expensive set of wheels in over spending an hours labour to swap with a set they already have and confirm it fixes the issue first.

[Shlergen]

The customer / warranty repair service at BMW puts me off ever owning another. Sounds very similar to my 330i experience but I did manage to get 95%+ of my money back.

Skoda on the other hand have been faultless. Ford I never needed to use and I drove it well.

[mik]

Peter Vardy have two F15 X5’s in their used stock. I asked if they can swap wheels with one of those cars to check them. Computer says no apparently.

I just don’t get this. If you had an issue with your gearbox and suggested that they try swapping gearboxes with another car they have in stock - anyone with any car savvy would agree this is silly.

But swapping wheels would be 2 cars on ramps and 40 wheel bolts to prove/disprove wheels as the issue without anyone spending a penny on parts. Wobble (that everyone who drives it now feels) disappears - theory prove .If you want to go really mad - stick the suspect wheels on the other car and see if the wobble follows the wheels.

2 ramps / sets of jacks occupied for 1 hr. One tech occupied for 1 hr.

I must be missing something…..

[Sundayjumper]

"computer says no"

[Sundayjumper]

The only small hassle I had with BMW was on my F10. As part of a regular service they noted that one of the rear springs was corroded, and that it's imperative to replace them in pairs, and gave me a quote to supply & fit two new springs. I pointed them at (their own) warranty and asked them to go ahead.

Ah no sir the warranty will only cover the corroded one.

We had a conversation about how it's VITAL to replace both when the customer is paying, but TOTALLY FINE to only do one if they're paying

I let them replace the single spring, then bought a full set of Eibachs and fitted them myself

[scotta]

Just spoken to Peter Vardy. BMW UK have asked them to do a full engineering report on the car. Apparently that’s an hour and a half’s labour. Soo it’s going back in tomorrow for that. As expected no courtesy car is available.

[Carlos]

BMW's diagnostic skills were woeful back when I had a bearing rattle in my E46 M3. They just threw parts at it to the tune of £10k+ most of which wasn't broken including notably a brand new gearbox!

[Ascender]

Sounds like progress but also, not really progress. Swapping the wheels over would seem to be such an obvious & quick way to eliminate those..

[scotta]

Sounds like progress but also, not really progress. Swapping the wheels over would seem to be such an obvious & quick way to eliminate those..

Yes. Yes. Also yes.