Performance Direct
Posted: Fri Jun 07, 2019 4:40 pm
Utter fucking shambles.
Long story short they cancelled my policy out of the blue because they made an admin error as they claim to missing docs. I had sent them the documents they needed (obviously with a copy of a sent mail) and spoken to someone in the legal team there confirming that they had them.
Phoned them again, short wait on hold and resent the docs I had an apology and the car back on cover. Having been out driving it after I'd had the cancellation notice (didn't check my email for a couple of hours) I was understandably furious as it could have had serious implications.
Not a lot of choice for insuring a modified car (well one that mapped anyway) so I may end up having to renew next year but I'll certainly check around before i hit the renew button.
Long story short they cancelled my policy out of the blue because they made an admin error as they claim to missing docs. I had sent them the documents they needed (obviously with a copy of a sent mail) and spoken to someone in the legal team there confirming that they had them.
Phoned them again, short wait on hold and resent the docs I had an apology and the car back on cover. Having been out driving it after I'd had the cancellation notice (didn't check my email for a couple of hours) I was understandably furious as it could have had serious implications.
Not a lot of choice for insuring a modified car (well one that mapped anyway) so I may end up having to renew next year but I'll certainly check around before i hit the renew button.