Useless tech support
Posted: Thu Oct 26, 2023 11:33 am
2.5 hours on the chat to Dell tech support for a malfunctioning camera, culminating them being unable to find a software fix and arranging for an engineer to come out with a replacement lid unit.
Further googling this morning showed that it wasn't just me (and not just dell) having the issue. Some update had been mis-recognised by windows defender as a trojan and blocked.
https://www.dell.com/community/en/conve ... 3f4?page=1
This led me to a reddit thread and a fix. Seems crazy that they would have replaced hardware and sent engineers out for a known software fault!
Further googling this morning showed that it wasn't just me (and not just dell) having the issue. Some update had been mis-recognised by windows defender as a trojan and blocked.
https://www.dell.com/community/en/conve ... 3f4?page=1
This led me to a reddit thread and a fix. Seems crazy that they would have replaced hardware and sent engineers out for a known software fault!