Holiday Refunds Thread
Posted: Mon Mar 30, 2020 6:12 pm
As requested by Dinny a separate thread for refund strategy.
So far Kiwi haven't refunded my outbound flights, I am waiting on their assisted refund process at the moment to get that back. - Update have messaged both Air France and Skyscanner, AF should confirm that the refund has been made to Kiwi and Skyscanner will apparently apply pressure to Kiwi (threat of dropping them I guess) to give me the money back.
Car rental via Kiwi was a different matter though, cancelled and had a notification of a refund almost instantly.
Booking.com - Got one refund after cancelling (after i mailed the property to say I wanted to rebook and was likely to book again if I got a refund), waiting on a second refund from the other accomodation. Update - Booking called me this morning to confirm that the second accomodation would be refunded. So just waiting for the refunds to hit the card now.
Travelbag - Well after 3 emails I have had zero response, hit their FB page with a suggestion that they need to respond otherwise people will remember and not use them after the virus. Responded almost instantly asking for a DM, sent it and they haven't responded. Can see this being on my claim. - Update been phoned by Travelbag now they have confirmed the refund and will contact me again to confirm card refund details. Just over run apprently but I was supposed to be checking in today so wanted this one sorted.
Budgetair - Flights as it stands haven't been cancelled so I'm playing a waiting game on that one. - Flights cancelled and I must have missed the mail but budget air are requesting refunds and will refund me as soon as they have the money.
Undercovertourist - Park tickets can be extended apparently, emailed them to ask them to do this. Will wait on this. Update - Undercover Tourist sent us a load of info and basically our park tickets now have been extended for a year or can be cashed in and used in whole to buy new ones, we don't have to do anything and as such are still covered under our insurance terms. Happy with that outcome as we can set dates for when we go.
It was a specialist trip with many stops and totally custom built by me, it was a pain to set up and is proving equally bad to cancel.
So far Kiwi haven't refunded my outbound flights, I am waiting on their assisted refund process at the moment to get that back. - Update have messaged both Air France and Skyscanner, AF should confirm that the refund has been made to Kiwi and Skyscanner will apparently apply pressure to Kiwi (threat of dropping them I guess) to give me the money back.
Car rental via Kiwi was a different matter though, cancelled and had a notification of a refund almost instantly.
Booking.com - Got one refund after cancelling (after i mailed the property to say I wanted to rebook and was likely to book again if I got a refund), waiting on a second refund from the other accomodation. Update - Booking called me this morning to confirm that the second accomodation would be refunded. So just waiting for the refunds to hit the card now.
Travelbag - Well after 3 emails I have had zero response, hit their FB page with a suggestion that they need to respond otherwise people will remember and not use them after the virus. Responded almost instantly asking for a DM, sent it and they haven't responded. Can see this being on my claim. - Update been phoned by Travelbag now they have confirmed the refund and will contact me again to confirm card refund details. Just over run apprently but I was supposed to be checking in today so wanted this one sorted.
Budgetair - Flights as it stands haven't been cancelled so I'm playing a waiting game on that one. - Flights cancelled and I must have missed the mail but budget air are requesting refunds and will refund me as soon as they have the money.
Undercovertourist - Park tickets can be extended apparently, emailed them to ask them to do this. Will wait on this. Update - Undercover Tourist sent us a load of info and basically our park tickets now have been extended for a year or can be cashed in and used in whole to buy new ones, we don't have to do anything and as such are still covered under our insurance terms. Happy with that outcome as we can set dates for when we go.
It was a specialist trip with many stops and totally custom built by me, it was a pain to set up and is proving equally bad to cancel.