Internal IT
Re: Internal IT
My laptop has a big problem connecting to the corporate VPN after being hibernated for more than an hour or so. It literally takes 5-10 minutes and all DNS requests for the whole machine during the connection process fail whilst it's trying to connect.
I opened a chat with our corporate global service desk with this problem and they remote controlled my machine to experience it. After 5-10 minutes the machine connected to the VPN, after which point they said 'look, it's working'. 'Yes, but you see it takes 5-10 minutes EVERY TIME to connect and all other DNS requests fail during that time'.
They replied 'Yeah, but it's connected now so it's fixed' and closed the ticked as complete.
I opened a chat with our corporate global service desk with this problem and they remote controlled my machine to experience it. After 5-10 minutes the machine connected to the VPN, after which point they said 'look, it's working'. 'Yes, but you see it takes 5-10 minutes EVERY TIME to connect and all other DNS requests fail during that time'.
They replied 'Yeah, but it's connected now so it's fixed' and closed the ticked as complete.
The artist formerly known as _Who_
Re: Internal IT
I have to ask - did the IT person pronounce w's as v's, and end sentences with "isn't it"?
I.......I gots to know.
I.......I gots to know.
Re: Internal IT
I have no idea. It was an online chat (but still internal).
<goes to check ticket>
Nope, it wasn't.
<goes to check ticket>
Nope, it wasn't.
The artist formerly known as _Who_
Re: Internal IT
Thank you Mr Sir Simon for reverting on the needful after the making of checkings just then itself isn't it. Vhat.
Re: Internal IT
Sounds like an HR issue to me...DeskJockey wrote: ↑Wed May 01, 2019 11:01 am First day in new role (but same company) and my access has been disabled. But apparently it is only 24h until the system has sync'd so I can work again... Nobody seems to be able to hurry it along.
FFS.
Remember, IT only do what HR tell them.
The Evo forum really is a shadow of its former self. I remember when the internet was for the elite and now they seem to let any spastic on
IaFG Down Under Division
IaFG Down Under Division
Re: Internal IT
We have two people from an outsourced IT services supplier onsite at the moment building a number of servers. They’ve been tasked and paid to do the lot. Trouble is they’re lazy bastards who think some things are beneath them so they’re sending me (the fucking customer) emails like this one most days.
“As discussed we need your support to unpack HDD drives so that I can installed the same on servers. I removed 3 disks but I got small cut on my finger since I am not expert in the same. Please provide your support on the same.”
“As discussed we need your support to unpack HDD drives so that I can installed the same on servers. I removed 3 disks but I got small cut on my finger since I am not expert in the same. Please provide your support on the same.”
Re: Internal IT
The warning sirens are howling right now.
- DeskJockey
- Posts: 4637
- Joined: Thu Apr 12, 2018 8:58 am
Re: Internal IT
That's right. Unfortunately that only came to light after we'd been sent down the wrong path by IT.unzippy wrote: ↑Thu May 02, 2019 7:49 amSounds like an HR issue to me...DeskJockey wrote: ↑Wed May 01, 2019 11:01 am First day in new role (but same company) and my access has been disabled. But apparently it is only 24h until the system has sync'd so I can work again... Nobody seems to be able to hurry it along.
FFS.
Remember, IT only do what HR tell them.
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Driving a Galaxy far far away
Driving a Galaxy far far away
Re: Internal IT
It's not even racism mate, I just think / know they're cunts from experience - no prejudice here!
Re: Internal IT
What is the purpose of the puppets in that clip? Confusing.
Re: Internal IT
Our IT help has been outsourced to IBM in India - I don’t bother raising tickets for software issues. It’s not worth the hassle and annoyance of explaining an issue to them. They won’t understand.
For any hardware issues I just lie. Every time - it went bang, now won’t turn on. Regardless of the issue. Obviously they still always ask for the IP address of the hardware though “I need the IP address to raise this ticket”
Me “How can I do that”
IBM “We need the IP address. To do this...”
Me “The machine doesn’t actually turn on though”
INM “We need the IP address to raise the ticket”
This goes on for a few rounds, eventually followed by them magically raising the ticket without the IP address
No common sense
For any hardware issues I just lie. Every time - it went bang, now won’t turn on. Regardless of the issue. Obviously they still always ask for the IP address of the hardware though “I need the IP address to raise this ticket”
Me “How can I do that”
IBM “We need the IP address. To do this...”
Me “The machine doesn’t actually turn on though”
INM “We need the IP address to raise the ticket”
This goes on for a few rounds, eventually followed by them magically raising the ticket without the IP address
No common sense
- DeskJockey
- Posts: 4637
- Joined: Thu Apr 12, 2018 8:58 am
Re: Internal IT
More likely reading a script with no option to deviate.Richard wrote: ↑Sat May 04, 2019 8:37 am Our IT help has been outsourced to IBM in India - I don’t bother raising tickets for software issues. It’s not worth the hassle and annoyance of explaining an issue to them. They won’t understand.
For any hardware issues I just lie. Every time - it went bang, now won’t turn on. Regardless of the issue. Obviously they still always ask for the IP address of the hardware though “I need the IP address to raise this ticket”
Me “How can I do that”
IBM “We need the IP address. To do this...”
Me “The machine doesn’t actually turn on though”
INM “We need the IP address to raise the ticket”
This goes on for a few rounds, eventually followed by them magically raising the ticket without the IP address
No common sense
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Driving a Galaxy far far away
Driving a Galaxy far far away
- DeskJockey
- Posts: 4637
- Joined: Thu Apr 12, 2018 8:58 am
Re: Internal IT
Nearly three weeks in and I've lost access to all our online training because somewhere between our HR system and the training provider it gets the wrong data, meaning it won't let me log in.
They've been "working on it" for over a week now. Rather frustrating.
They've been "working on it" for over a week now. Rather frustrating.
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Driving a Galaxy far far away
Driving a Galaxy far far away
Re: Internal IT
I raised a ticket in the week to get an XB1 test kit setup up on a shelf behind my desk (the desk pod networking comes down the central spine, not via wall conduit) and they sent the ticket to the Facilities manager instead. Why they decided it was his job to locate some RJ45 cable and route it is beyond me. He came up, scratched his head and when I asked him could we just run it round the wall from a spare cable at my desk he just agreed. We found a cable ourselves and up and running in minutes.
Two specific departments tasked, and we did everything ourselves in the end. WTaF.
Two specific departments tasked, and we did everything ourselves in the end. WTaF.
- Orange Cola
- Posts: 2232
- Joined: Wed Apr 11, 2018 7:56 pm
Re: Internal IT
I’ve got admin rights on my laptop so I can by-pass IT as much as possible.
“Can you tell me your computers ID please?”
“No, because the screen doesn’t work”
“Can you chat me the number please?”
“How do I do that when the screen doesn’t work?”
“Can you tell me your computers ID please?”
“No, because the screen doesn’t work”
“Can you chat me the number please?”
“How do I do that when the screen doesn’t work?”
Mustang GT 5.0 V8 -- Jaguar F-Pace
Re: Internal IT
I look back on my days starting out in IT support with much fondness. In many ways it was a great apprenticeship for everything which came after. Great day rates and a fantastic laugh as well as getting stuck in to all sorts of faults, looking after 1st to 3rd level for anything and everything. unfortunately that all seems to have changed, as has when you could just sling a couple of routers in the back of the car and pop over to a data centre to install them yourself, during the day.
Cheers,
Mike.
Mike.
Re: Internal IT
<Shudder>
It obviously works both ways - there's plenty of idiotic IT support technicians, but then there's also tons of users who are complete fucktards too.
Guess it reflects every walk of life - fucktards everywhere...
Oui, je suis un motard.
Re: Internal IT
Facilities - Dave, should we move into this new office, despite Telstra not connecting it to the corporate network yet?
Me - No.
Facilities - We are moving anyway, can you put in a temporary solution for 160 people.
I'm currently on at least Plan F, what fukcing ball ache. And obviously it's all ITs fault.
Me - No.
Facilities - We are moving anyway, can you put in a temporary solution for 160 people.
I'm currently on at least Plan F, what fukcing ball ache. And obviously it's all ITs fault.
The Evo forum really is a shadow of its former self. I remember when the internet was for the elite and now they seem to let any spastic on
IaFG Down Under Division
IaFG Down Under Division
- DeskJockey
- Posts: 4637
- Joined: Thu Apr 12, 2018 8:58 am
Re: Internal IT
Ask next door if you can borrow their WiFi for a bit?
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Driving a Galaxy far far away
Driving a Galaxy far far away