Broadband ZZOOMM / ASUS Headache
- Sundayjumper
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Broadband ZZOOMM / ASUS Headache
I'm having a baffling problem with my broadband here. ZZOOMM (full fibre service) provide an Icotera router which works fine but I upgraded to a pair of ASUS CT8 to create a mesh network. They worked perfectly for a few months then suddenly didn't. I've reverted to the Icotera for now so that I can actually reach the internet but here's the situation:
The ASUS says it is connected to the internet
I can access google, search for anything, it returns the results but none of the links will open
If I google "speedtest" and use google's own speed test it reports ~180Mbps which is correct
If I google "speedtest" and click any of the results, they won't open
So WTF ? The router clearly has access to the internet, but is letting google though and nothing else ? What would cause that ?
The ASUS says it is connected to the internet
I can access google, search for anything, it returns the results but none of the links will open
If I google "speedtest" and use google's own speed test it reports ~180Mbps which is correct
If I google "speedtest" and click any of the results, they won't open
So WTF ? The router clearly has access to the internet, but is letting google though and nothing else ? What would cause that ?
- DeskJockey
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- Joined: Thu Apr 12, 2018 8:58 am
Re: Broadband ZZOOMM / ASUS Headache
Sounds very odd. Is there/have you mistakenly enabled any kind of proxy/filtering/child's account on the mesh devices?
Have you tried resetting them to factory default?
Edit: a quick Google (my mesh WiFi doesn't block me ) says they've got all the above features. Check that nothing has been enabled mistakenly.
Have you tried resetting them to factory default?
Edit: a quick Google (my mesh WiFi doesn't block me ) says they've got all the above features. Check that nothing has been enabled mistakenly.
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Driving a Galaxy far far away
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Re: Broadband ZZOOMM / ASUS Headache
DNS issue maybe? Can you reset router and setup from scratch again or even better check DNS /gateway settings between both?
- Sundayjumper
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Re: Broadband ZZOOMM / ASUS Headache
Some stuff was enabled but it stopped working all on its own, I didn't change anything. I was working (on my work laptop, in a meeting) and I got kicked out of the call.DeskJockey wrote: ↑Fri Sep 16, 2022 5:22 pm Edit: a quick Google (my mesh WiFi doesn't block me ) says they've got all the above features. Check that nothing has been enabled mistakenly.
DNS has come to light as the likely culprit from further googling - posts mention that Youtube is the other thing that somehow works without DNS and true enough, I can use Youtube totally fine.
I've reset the router several times, it's not as simple as that. On the bright side I now have some wine and I will persevere !
- DeskJockey
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- Joined: Thu Apr 12, 2018 8:58 am
Re: Broadband ZZOOMM / ASUS Headache
Can you set DNS manually to see if that solves the problem (assuming it is also serving DHCP)?
Edit: try setting it on the laptop and see if that overrides the issue.
Edit: try setting it on the laptop and see if that overrides the issue.
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Driving a Galaxy far far away
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- Sundayjumper
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Re: Broadband ZZOOMM / ASUS Headache
I have now had n+1 glasses of wine and I'm ready to throw the router(s)* out the window. Forcing the DNS to 8.8.8.8 in the "WAN" section of the router setup, and in the "LAN->DHCP" section, and in the laptop's network setting doesn't make any difference. I can ping 8.8.8.8 from the command prompt no problem; it's definitely contactable. The router must be blocking the webpage data coming back rather than the request going out ?? This is consumer-level equipment, it should "just work" for the simple job of letting me post on here.
* Interesting feature of the CT8, and a reason for buying them in the first place, is that router & node are physically identical, the role of router/node is determined in the setup. I've tried both units in the role of router and both behave identically which I hope rules out a hardware failure as it's unlikely both would fail simultaneously.
I have now had n+1+1 glasses of wine. I'll revert to my normal job of posting faintly-racist pro-brexit soundbites & bigging up crypto.
* Interesting feature of the CT8, and a reason for buying them in the first place, is that router & node are physically identical, the role of router/node is determined in the setup. I've tried both units in the role of router and both behave identically which I hope rules out a hardware failure as it's unlikely both would fail simultaneously.
I have now had n+1+1 glasses of wine. I'll revert to my normal job of posting faintly-racist pro-brexit soundbites & bigging up crypto.
- DeskJockey
- Posts: 5144
- Joined: Thu Apr 12, 2018 8:58 am
Re: Broadband ZZOOMM / ASUS Headache
Out of curiosity have you tried on a wired connection? Shouldn't make any difference, but still...
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Driving a Galaxy far far away
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- DeskJockey
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- Joined: Thu Apr 12, 2018 8:58 am
Re: Broadband ZZOOMM / ASUS Headache
Do you have the AIProtection feature turned on? If so, turn it off and see what happens.
Edit: there's a few threads on various forums stating similar problems and that turning that feature of fixes it. Possibly related to lacking/out of date signature files
Edit: there's a few threads on various forums stating similar problems and that turning that feature of fixes it. Possibly related to lacking/out of date signature files
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Driving a Galaxy far far away
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- Sundayjumper
- Posts: 7084
- Joined: Wed Apr 11, 2018 4:04 pm
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Re: Broadband ZZOOMM / ASUS Headache
I was already alternating between wired & wireless just in case that was an issue. No difference.
Honestly, I never had this trouble with Vodafone. The Vodafone mesh system ("pro" ?) worked perfectly. I only ditched it because I wanted full fibre and Vodafone couldn't offer it here.
Pretty sure it was turned off, but I've given up and I'm now on n+1+2n glasses of wine so it's best if I don't do any more fiddling today I'll look again tomorrow.DeskJockey wrote: ↑Fri Sep 16, 2022 9:19 pm Do you have the AIProtection feature turned on? If so, turn it off and see what happens.
Honestly, I never had this trouble with Vodafone. The Vodafone mesh system ("pro" ?) worked perfectly. I only ditched it because I wanted full fibre and Vodafone couldn't offer it here.
Re: Broadband ZZOOMM / ASUS Headache
Can’t you use the Vodafone kit for the mesh part? I still use Google Wifis for the mesh at home but I was sent a couple of Gigaclear mesh nodes when I switched to a new deal with them. The Gigaclear nodes are running a mesh elsewhere quite happily now, where a Virgin router doesn’t cover the whole house.
- Sundayjumper
- Posts: 7084
- Joined: Wed Apr 11, 2018 4:04 pm
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Re: Broadband ZZOOMM / ASUS Headache
OK, it does seem to be something to do with AiProtection. It was turned off. I turned it on and the internet started working ! Yay ! But it got slower and slower until it was unusable again. Turned off - back to the previous unusable state. Turned on again - still unusable. UselessDeskJockey wrote: ↑Fri Sep 16, 2022 9:19 pm Do you have the AIProtection feature turned on? If so, turn it off and see what happens.
Jobbo - it crossed my mind but I told myself it wouldn't work as part of my justification for buying the ASUS. The ASUS *should* be far better than the Vodafone kit. But here we are.....
Re: Broadband ZZOOMM / ASUS Headache
Can you send them back for a refund?