B&Q
B&Q
You're telling me B&Q is so massively in demand, that at 11:15pm on a week night there is a 31 minute queue to use the website? I don't have to queue that long to get in a physical store where there is a capacity limit to maintain social distancing!
There is no way a company like B&Q are using such a shitty back-end that would require this level of restriction
There is no way a company like B&Q are using such a shitty back-end that would require this level of restriction
- NotoriousREV
- Posts: 6437
- Joined: Wed Apr 11, 2018 4:14 pm
Re: B&Q
They’re restricting the number of orders deliberately so they can run reduced staff in the warehouses and enable social distancing.
Middle-aged Dirtbag
Re: B&Q
Yeah - it’s a pretty strange way to do it though. Apply throttles at the ordering stage surely? I went to the site to look for something, but couldn’t get on, so have no idea if they sell them.NotoriousREV wrote: ↑Tue Apr 21, 2020 8:58 am They’re restricting the number of orders deliberately so they can run reduced staff in the warehouses and enable social distancing.
Re: B&Q
This. Went on the site just to look at what they had, saw there was a queue and left again.mik wrote: ↑Tue Apr 21, 2020 9:23 amYeah - it’s a pretty strange way to do it though. Apply throttles at the ordering stage surely? I went to the site to look for something, but couldn’t get on, so have no idea if they sell them.NotoriousREV wrote: ↑Tue Apr 21, 2020 8:58 am They’re restricting the number of orders deliberately so they can run reduced staff in the warehouses and enable social distancing.
- NotoriousREV
- Posts: 6437
- Joined: Wed Apr 11, 2018 4:14 pm
Re: B&Q
So either you tell people up front there’s a queue and let them decide to wait or not, or you let people into the site so they spend time researching and choosing their purchase and then stick them in a one hour queue to pay? I know which I think is the better customer experience that achieves what they want.mik wrote: ↑Tue Apr 21, 2020 9:23 amYeah - it’s a pretty strange way to do it though. Apply throttles at the ordering stage surely? I went to the site to look for something, but couldn’t get on, so have no idea if they sell them.NotoriousREV wrote: ↑Tue Apr 21, 2020 8:58 am They’re restricting the number of orders deliberately so they can run reduced staff in the warehouses and enable social distancing.
Middle-aged Dirtbag
Re: B&Q
Me too. It’s not this.NotoriousREV wrote: ↑Tue Apr 21, 2020 10:23 amSo either you tell people up front there’s a queue and let them decide to wait or not, or you let people into the site so they spend time researching and choosing their purchase and then stick them in a one hour queue to pay? I know which I think is the better customer experience that achieves what they want.mik wrote: ↑Tue Apr 21, 2020 9:23 amYeah - it’s a pretty strange way to do it though. Apply throttles at the ordering stage surely? I went to the site to look for something, but couldn’t get on, so have no idea if they sell them.NotoriousREV wrote: ↑Tue Apr 21, 2020 8:58 am They’re restricting the number of orders deliberately so they can run reduced staff in the warehouses and enable social distancing.
I don’t want to wait in a queue for an hour to find out that you don’t sell the item I want to buy, or to find that you do sell it, but I can buy cheaper elsewhere.
Last edited by mik on Tue Apr 21, 2020 10:39 am, edited 1 time in total.
- NotoriousREV
- Posts: 6437
- Joined: Wed Apr 11, 2018 4:14 pm
Re: B&Q
It sets out the stall immediately though. Restricts buying to people who really do need it and know what they want.
I’d rather know that at the beginning rather than happily filling my basket then to find out I can’t actually buy any of it without waiting 3 hours.
I’d rather know that at the beginning rather than happily filling my basket then to find out I can’t actually buy any of it without waiting 3 hours.
Re: B&Q
Very much this.Rich B wrote: ↑Tue Apr 21, 2020 1:01 pm It sets out the stall immediately though. Restricts buying to people who really do need it and know what they want.
I’d rather know that at the beginning rather than happily filling my basket then to find out I can’t actually buy any of it without waiting 3 hours.
- JonMad
- Posts: 2676
- Joined: Wed Apr 11, 2018 9:25 pm
- Currently Driving: 2015 Swift; 2012 Yeti; 2006 Fabia
Re: B&Q
Try Screwfix.
Got online straight away. Chose Click and collect. Paid. Text within 5 mins to say it was ready. Collected in 30s once I parked up. And handily my nearest Screwfix is 2 mins drive from home.
Got online straight away. Chose Click and collect. Paid. Text within 5 mins to say it was ready. Collected in 30s once I parked up. And handily my nearest Screwfix is 2 mins drive from home.
Left over crest; tightens.
Re: B&Q
Are B&Q limiting what people can buy? I shall have to go to The Range tomorrow
Re: B&Q
It is a weird way to do it, I guess it’s different if you have a click and collect service.
Our website is running normally but with a banner warning people that there’s a small shipping delay. We’re doing alright tbh. We’re still getting orders out within a week despite only running a quarter of our usual warehouse staff.
Our website is running normally but with a banner warning people that there’s a small shipping delay. We’re doing alright tbh. We’re still getting orders out within a week despite only running a quarter of our usual warehouse staff.
An absolute unit
- Swervin_Mervin
- Posts: 4709
- Joined: Wed Apr 11, 2018 8:58 pm
Re: B&Q
Screwfix is an odd one at the moment - showing as nothing available to click & collect locally in pretty much the entire of S. Manchester. Probably a good thing for me as I really need to stop buying shit