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Re: Lego

Posted: Tue Aug 06, 2019 7:53 am
by Alex_
Jobbo wrote:
Sun Aug 04, 2019 9:24 pm
Image
Cheers for the heads up, got it while I was in town yesterday. The whole printing off voucher to get discount in-store is just silly and unnecessary, the old system was perfectly fine.

Re: Lego

Posted: Tue Aug 06, 2019 7:59 am
by Jobbo
I bought mine from the Legoland Discovery Centre in Birmingham; since they're Merlin rather than Lego owned (though Lego have bought Merlin, so expect that to become an irrelevant distinction) they can't access the VIP points so they just give you a 5% discount if you show proof you're a VIP; an e-mail will do.

Haven't yet used the VIP points under the new system but it does look a faff. However, being able to just tell them my e-mail address in a Lego Store on the other side of the world and get $10 off seemed pretty insecure before!

Re: Lego

Posted: Tue Aug 06, 2019 3:41 pm
by Ascender
95% of the Stranger Things set done and..... a single missing brick.

Arse!

Re: Lego

Posted: Wed Aug 07, 2019 7:54 am
by Alex_
Ascender wrote:
Tue Aug 06, 2019 3:41 pm
95% of the Stranger Things set done and..... a single missing brick.

Arse!
Barry or/and Simon will correct me but I think you can ask Lego to send you missing parts (even though it might have been your own fault :oops: ). The Stranger Things set is cracking, need to find time to build it.

Re: Lego

Posted: Wed Aug 07, 2019 9:32 am
by Jobbo
Lego are apparently very good indeed at sending out missing parts. I have never tried it; I've never actually had a missing part. The few times I've thought I had, I went back through the instructions and realised I'd built it incorrectly (quite easy to check this now you have the parts box for each step in pretty much every set's instructions).

Re: Lego

Posted: Wed Aug 07, 2019 12:19 pm
by jamcg
I was missing a piece on the technic ocean explorer set, I just filled in a form on the Lego website of what I wanted and it came in the post free of charge

Re: Lego

Posted: Wed Aug 07, 2019 12:27 pm
by ShockDiamonds
jamcg wrote:
Wed Aug 07, 2019 12:19 pm
I was missing a piece on the technic ocean explorer set, I just filled in a form on the Lego website of what I wanted and it came in the post free of charge
This.

Re: Lego

Posted: Wed Aug 07, 2019 5:44 pm
by Barry
Indeed, they take it quite seriously if parts are missing by all accounts. It's called "customer service" or something. I can't recall having a part genuinely missing, like Jobbo said, it's usually a mis-build earlier on.

Re: Lego

Posted: Thu Aug 08, 2019 11:14 am
by dinny_g
Always worth contacting customer service in these circumstances. You'd be surprised how far some are willing to go to help / gain positive Social Media coverage / avoid negative Social Media coverage etc

I lost a small Plastic Clip on my 15 year old Toro Lawnmower which meant you couldn't lift the front (Turning at the end of each run) without having to re-attach the wheels. I e-mailed Toro in the States, just to see if anything could be done. The very nice admin responded and ask for my name and address and 2 weeks later, an entire new Front Wheel Assembly arrived.

Re: Lego

Posted: Mon Aug 19, 2019 12:47 pm
by ShockDiamonds
Looking forward to that Land Rover Technic set. That's Christmas sorted.

Re: Lego

Posted: Wed Aug 21, 2019 1:30 pm
by Jobbo
Argos have a couple of bargain sets on offer currently - 50% off the Technic Porsche 911 RSR and the Ninjago Destiny's Bounty ship. There's also 25% off the Technic Chiron, though I've seen that cheaper previously and won't bite until it's sub-£200. RSR though seems popular on here and it's now only £65.